... of refunds and returns.

April 22, 2016

... of refunds and returns.

Ahhh, this is one of my personal pet peeves. I realize that many people do not spend an inordinate amount of time contemplating the implications of a poor return policy. However, as a business owner I have always felt that customers should be treated the same way that I want to be treated. Therein lies the problem. I have seen companies respond in such an uncaring, unprofessional manner that it left a bad taste in my mouth and I never wanted to deal with that company again.

I once ordered 2 boxes being shipped to my shop. When 1 of 2 packages didn't make it - I called the company that I ordered it from. I was blessed with the curt response - "Well, we shipped it, you need to contact the shipper". 

Another instance where I purchased a $6500 software business package, I was informed that I needed to buy a $35.00 key for my computer. When I objected, I was rebutted with, " We don't make money by giving stuff away".

In both of these instances the old concept of building relationships with customers went right out the window for a few scheckles to be made that day. I have numerous other examples, as I'm sure you do too.

The point of this rant is that when you own your own business, you can make things right the way you want.

1. All of our products have a 1 year product warranty - no questions asked. When you contact us regarding a product defect, we will issue a UPS pickup tag for the product and ship you a new one immediately. I don't think that you should have to pay to send back our defective product - talk about adding insult to injury.

2. If the package does not arrive, I will initiate the trace on your package. This is not your job. In my mind, it is not delivered and yours until it has been delivered into your hands. 

3. If you purchased a product and wish to return it - no problem. If the product is still in good condition, we will refund or replace that product. I would rather you feel like our company is working with you instead of making your life that much harder. 

In my previous experience with Master Woodworks LLC, I made kitchen cabinets, entertainment centers, etc. On several occasions, through no fault of my own, it was necessary to eat some of the cost to "make things right". I did not opt for it - but I did it because I felt that it was the right thing to do.


You can view all our products at www.choppingblox.com.

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